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Frequently Asked Questions


What is The Projects PH?

The Projects PH is a Filipino lifestyle brand creating premium apparel and everyday essentials inspired by Filipino culture, food, places, and nostalgia.


What products do you offer?

We currently offer:

  • Regular Fit Shirts
  • Premium Oversized Shirts
  • Premium Hoodies
  • Premium Canvas Tote Bags
  • Ceramic Mugs

More products and collections are released regularly.


What sizes do you offer?

Regular Fit Shirts

XS – 2XL

Oversized Shirts

S – XL

Hoodies

S – 2XL

Please refer to our Size Chart before placing your order.


How do your shirts fit?

Regular Fit

  • True-to-size everyday fit.

Oversized Fit

  • Relaxed, boxy silhouette.
  • Order your usual size for the intended oversized look.
  • Size down if you prefer a more regular fit.

Hoodies

  • Relaxed unisex fit.
  • True to size.

What materials do you use?

  • Regular Tee: 180 GSM Poly-Cotton
  • Oversized Tee: 210 GSM Premium Cotton
  • Hoodie: 237 GSM Heavy Cotton Blend
  • Canvas Tote Bag: Premium Canvas
  • Mug: Standard 11 oz Ceramic

Do you restock sold-out designs?

Yes! Popular designs are restocked whenever possible, although some collections may be released in limited quantities.


How long does shipping take?

Orders are typically processed within 2–5 business days before shipment.

Estimated delivery after your order has been shipped:

  • Standard Shipping: 6–8 working days
  • Rush Shipping (Metro Manila only): Approximately 4 working days

Delivery times may vary during holidays, promotional sales, and peak seasons.


Can I track my order?

Yes.

Once your order has been shipped, you'll receive a tracking number via email or SMS.


Do you offer Cash on Delivery (COD)?

Yes.

Cash on Delivery is available within the Philippines.


Can I return or exchange my order?

We accept exchanges only for:

  • Wrong item received
  • Incorrect size shipped by us
  • Manufacturing defects
  • Wrong size ordered by the customer

Please contact us within 7 days of receiving your order.


Can I cancel my order?

Orders may only be cancelled before production begins.

Once production has started, cancellations can no longer be accommodated.


Do you accept custom orders?

Yes.

We offer custom merchandise for:

  • Companies
  • Schools
  • Organizations
  • Events
  • Small Businesses

Minimum Order Quantity (MOQ): 50 pieces

For custom inquiries, please contact us through our Contact page.


Do you ship internationally?

Yes!

Shopping from the Philippines?
Visit www.theprojectsph.com for our complete collection, exclusive promotions, and nationwide shipping.

Shopping from outside the Philippines?
Visit our Etsy shop at https://theprojectsph.etsy.com for international shipping and worldwide delivery.


How should I wash my apparel?

To keep your apparel looking its best:

  • Wash inside out.
  • Machine wash cold.
  • Do not bleach.
  • Hang dry whenever possible.
  • Iron inside out.
  • Do not iron directly on the printed design.

How can I contact you?

You can reach us through:

  • Email
  • Instagram
  • Facebook Messenger

We typically respond within one business day.


Why Shop With Us?

  • 🇵🇭 Designed in Manila
  • 👕 Premium Quality Apparel
  • 🚚 Nationwide Shipping
  • 🌎 International Shipping Available
  • 💳 Secure Checkout
  • 📦 Cash on Delivery Available
  • 🛍️ New Collections Released Regularly